Platform: Amazon Advertising, Seller Central, Vendor Central
Why Grant Access Instead of Sharing Your Password?
-
Security: We never see your password, and you can revoke our access at any time.
-
Compliance: It follows Amazon's best practices and terms of service.
-
Audit Trail: All actions we take are logged under our user identity, providing a clear audit trail.
-
Control: You can assign specific permissions, limiting access to only what we need.
Step-by-Step Guide: Granting User Access
The process is very similar for Amazon Advertising and Seller Central. The images below are from a real Amazon account.
For Amazon Account (AMS/PPC)
- Log in & Navigate to Settings
Log in to your Amazon Advertising account. In the top-right corner, click on Settings (⚙ icon) and then select User Management.
2. Add a New User
On the User Permissions page, enter the unique email address our Account Manager provided you: [Insert Your Agency's Specific Amazon Login Email Here]
Click the Add a new user button next to the field.
3. Assign Permissions
You will now see a list of permissions. To save time, you can use the Copy permissions from an existing user dropdown if you already have a user with the correct roles.
For a new setup, you can manually select the permissions we need. We typically require access to:
-
Advertising (Manage your advertising)
-
Orders (View orders, Manage orders)
-
Reports (View all reports)
-
Inventory (Manage inventory)
Do not grant "Legal" or "API Developer" permissions unless specifically discussed.
Click Continue.
4. Review and Verify
Review the permissions you have granted. Click Verify to finalize and send the invitation.
5. Confirmation
Our agency email will now appear in your user list with a status of Invitation pending. The invitation has been sent, and we will accept it on our end.
What Happens Next?
-
Our team will receive an email invitation from Amazon.
-
We will accept the invitation, linking your account to our portal.
-
You will receive a confirmation email from Amazon once we have accepted.
-
You can always view our user status and revoke access at any time from the same User Management or User Permissions page.
Troubleshooting & FAQs
Q: I entered the wrong email address. What do I do?
A: Go back to the User Management page. Find the incorrect user, click Remove or Revoke Access, and then start the process again with the correct email.
Q: What if my agency needs more permissions?
A: If we require additional access to perform our services, you can edit our user permissions at any time. Find our user email in the list and click Edit or Manage Permissions.
Q: How do I remove your access?
A: Simply go to the User Management page, find our agency's email address, and click Remove or Revoke Access. This action takes effect immediately.
Q: I didn't receive a confirmation email.
A: First, ask your agency if they have received and accepted the invitation. If they have, check your spam folder. The status in your User Management console is the most accurate indicator.
Need Further Assistance?
If you encounter any issues during this process, please contact our support team directly from your portal dashboard or email us at info@ecomgliders.com.